Unifi Network, a division of PwC, has announced the results of a joint study that examines the impact of employee turnover on customer satisfaction within six different industries. In each case, the results show a strong link between employee retention and quality of service as rated by the customer.
“Recent changes in the workforce have brought the issue of employee retention to the forefront for many companies. An increasingly fast-paced world, the emergence of innovative technologies, new workforce attitudes and a drop in the birth rate have caused turnover and recruitment cycles to skyrocket across many industries,” said Tom Casey, the leader of Unifi Network’s Talent Management Practice.
The Descartes Systems Group and Cap Gemini Ernst & Young have formed a global alliance to provide leading B2B Internet fulfilment solutions to multiple industries, including high tech, telecommunications, consumer packaged goods, retail and automotive. Under the agreement, Descartes and Cap Gemini Ernst & Young will engage in joint marketing, sales and operations activities to further accelerate the growth of Descartes’ Global Logistics Network and strengthen Cap Gemini Ernst & Young’s global presence.
KPMG International was officially named a corporate partner of the world-renowned 2001 Ryder Cup at a news conference at The De Vere Belfry in Sutton Coldfield. The Ryder Cup, a biennial event that matches the top men’s professional golfers from the United States and Europe, will be played 28-30 September, 2001. Other corporate partners include IBM, Lucent Technologies, Pfizer and Regus.
Online purchasing and browsing are directly influencing consumer spending in traditional stores, according to a new Andersen Consulting study. Internet users canvassed in the US estimate that they will spend just over $300 online and an additional $300 in bricks-and-mortar stores as a result of online shopping.
