The State of Client Engagement Report
The rules of engagement are changing but remain as important as they ever were. Engagement is an absolute priority for firms, with over 75 % citing it as critical to onboarding and retaining clients
Date published
August 24, 2023
Company
Intapp
In today’s global landscape, uncertainty abounds. The war in Ukraine, soaring living costs, the looming threat of inflation, and the lasting impacts of the pandemic have presented accountants with unprecedented challenges. Simultaneously, the sector faces increased regulatory scrutiny, evolving tax laws, and shifting client demands, creating a dynamic and intricate business environment for the UK accountancy field.
But as they say, challenges breed opportunities. While economic stress and potential recessions may bring hardships, they also underscore the need for cutting-edge accounting practices, offering firms the chance to expand their client base.
Moreover, this presents an opportunity to broaden their scope, providing not only traditional accounting services but also valuable financial guidance. However, achieving this requires delivering a highly competitive customer service experience.
Discover how to thrive amid challenges and seize opportunities to build lasting client relationships.
